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Frequently Asked Questions

This section is a work in progress, please check back for updates.

 

Can you send me a price list of all of your core sizes?

With many thousands of combinations of sizes possible, and different strength grades, all pricing is supplied by request. By using the contact form on this website you will be providing all the information we need to collate a price list for you. 

What is your lead time?

Currently (June 2022) our lead times are longer than we would like, and we are working hard to reduce these. For most sizes lead times are 3-4 weeks, more for some non standard sizes, less for cores that can be recut from stock lengths.

Do you have capacity to supply new customers at this time?

Until we get on top of backlogs and reduce our lead times for our regular customers, we have limited capacity to take on new work. However we do expect to have some capacity open up over the next few months, so please get in touch and we will get back to you as soon as we are able to assist.

Are you FSC Certified and are your products environmentally friendly?

We do not have FSC certification, however all of our coreboard suppliers do. With the exception of a small component of kraft paper which is used in some cores, and some specialty outer plies, all of our coreboard that we use is made from 100% recycled paper. 

We aim to keep waste as low as possible, and all of our paper and core waste is picked up on a regular basis by our local paper recycler. 

What is the minimum order amount?

Most of our sizes are custom made and it depends on the size. 

  • For custom made cores, MOQ is normally 200 lineal metres. 

  • For label cores that can be cut from stock lengths, MOQ normally 2 cartons per width.

  • For stock sizes, 3 cartons minimum order, 1 carton each size.

Please send through your quote request via our contact form and we will let you know.

What cores do you keep in stock?

Most of cores and tubes are made to order. We do keep a few of our most popular label core sizes as stock lines, these being:

(Internal Diameter x Wall thickness x Length)

  • 76.9x3x100mm

  • 76.9x3x75mm

  • 76.9x3x50mm

  • 76.9x3x25mm

  • 40.5x1.8x40mm

  • 38.8x1.8x50mm

  • 38.8x1.8x25mm

  • 25.8x3x102mm 

We hope to have these available for purchase via our web page in the not too distant future​

What is your return policy?

As most of our goods are made to order, we cannot accept returns, unless the goods are faulty.

Can you help with my small order request?

Sorry we are primarily a make-to-order business to business manufacturer, and are not well set up to deal with retail type walk-ins or small order requests.

However we hope to have some of our regular stock lines, as well as over-runs etc, available to purchase via our website in the not too distant future. 

How do I place an order?

To start the ball rolling please send through a quote request via our website’s contact section.

What is the minimum order amount?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.

What is your return policy?

This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.